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Alien Hockey

Frequently Asked Questions

The most commonly asked questions, answered!

Why can't I see certain prices or products?

Please make sure you are signed into your account. You must be signed in to view certain products and place your trade order.

How do I apply for an account?

Please register through the link at the top of the page. We will contact you to discuss the possibilities of opening an account with Alien Hockey.

I need to place a clothing order but cannot select the items through the website.

If you have an account, contact your account manager who will be able to create your custom clothing order.

How does warranty work?

Every product has an individual serial code which must be registered within 14 days of purchase. Any warranty issues should be taken up with the retailer where the product was purchased from. The retailer will discuss the case and warranty options with Alien Hockey.

How long will my order take to be delivered?

If your order is placed before 1pm Monday-Thursday and is in stock, UK Delivery will be Next Day. European Delivery will be 3-7 days. International Delivery will be 5-14 days. If some items are not in stock you will be informed of an estimated delivery date.